Scheduling:
Booking Your Appointment
We recently moved to a new scheduling and billing system, Stride — here’s what to expect when you book, change, or keep track of an appointment:
Reserving an Appointment
Book online through our scheduling link, or give our office a call. Either way, we’ll get you on the calendar with the right provider.
Appointment Approval
When you book online, your request comes through as a request for our approval. If we’re not able to confirm your requested time, we’ll reach out right away to explain why and offer an alternative time that works.
Booking Notifications
If you book online, you’ll receive a notification once your appointment is approved. If a member of our team books your appointment over the phone or in person, a confirmation email isn’t sent automatically — so please add the appointment to your own calendar before you hang up or head out.
Viewing Your Upcoming Appointments
At this time, there isn’t a way to view your full appointment schedule online. We send reminders 72 hours and 24 hours before each visit, but if you ever lose track of an upcoming appointment, call or email our office and we’ll send you a complete list of your scheduled sessions.
Rescheduling and Canceling
Plans change — if you need to reschedule or cancel, call, email, or text our office. Online cancellation isn’t available yet. Because we hold your appointment time for you, cancellations made within 24 hours of your visit are subject to a late cancellation fee.
Insurance and Billing
Billing
Our billing is managed by Timber, a Portland-based billing team we trust to handle your account accurately and answer your questions directly.
Questions About a Bill
For questions about how a specific claim was billed on or after 6/22/2026 reach out to Timber directly:
- Website: timberptmanagement.com
- Phone: 503-512-5800
- Email: billing.sportslabpdx@timberptmanagement.com
Paying Your Bill Online
Timber sends a pay-balance email during the first week of each month with a secure link to pay your balance online. Below is an example of what that email looks like, so you can recognize it and pay with confidence:
Payment Reminders
If a balance is still outstanding, Timber follows up with a paper notice by mail during the third week of the month.
Outstanding Balances
If a balance remains unpaid after 30 days, our billing team will follow up with a phone call to help get your account resolved.
In Network Insurance
Our providers are in network with certain plans from the following insurance companies. However, this list is not a gurantee of your coverage: PLEASE CALL YOUR INSURANCE PROVIDER AND VERIFY that the practitioner you wish to see is in network at our address: 710 NE Holladay St, Ste 150.
Matt Walsh, PT
Blue Cross Blue Shield
First Choice
Aetna
Jake Stout, DPT, OCS, CSCS:
Blue Cross Blue Shield
Aetna
Cigna
First Choice
Taylor Eckel, DPT, SCS, CSCS:
Aetna
Blue Cross Blue Shield
First Choice
MODA (Connexus, Synergy and Affinity groups)
Zach Shaver, DPT
Blue Cross Blue Shield
Aetna
Cigna
Evan Price, DPT
Blue Cross Blue Shield
Aetna
Cigna
Jim Anderson, LMT
Blue Cross Blue Shield
Out of Network Insurance
Beginning 2/1/2026 we WILL NOT BILL OUT OF NETWORK INSURANCE COMPANIES. If we are out of network with your insurance company, there are two options:
- We offer immediate discounts for those paying at the time of service. This includes clients who are not utilizing insurance. These rates are as follows:
Initial Evaluation: $245 (Matt); $200 (Evan, Jake, Taylor, Zach)
Follow Up: $165 (Matt, Evan, Jake, Taylor, Zach)
Please note that for this option we can only issue a simple receipt.
- If clients who have out of network benefits choose to submit to their insurance for possible reimbursement, we can charge for the full cost of the CPT codes for services rendered in the appointment and provide a superbill with codes that can be submitted. The cost of this option will vary based on the services rendered. Reimbursement from your insurance company depends on your plan’s out of network benefits. Payment for the full cost of service will be due at time of service. Rates for CPT codes are set by the state of Oregon and are listed below. Typically an evaluation also includes 2 treatment codes, and a follow up is 4 codes (either 4×1 code or a combination of codes)
**Insurance Billed Rates**
Clinic Treatment Codes / Units
Initial Evaluation (97161): $200
Manual Therapy (97140): $55
Neuro Re-education (97112): $65
Therapeutic Activities (97530): $71
Therapeutic Exercise (97110): $58.50
Eval appointments = 1 Eval code ($200) + 2 Treatment Codes (2x $71 or $55) = $310-$342
Follow up appointments = 4 treatment codes (between $55 and $71) = totalling to $220 to $284
If you are interested in pursuing the superbill option, please reach out to your insurance company to see how their reimbursement process works.
Frequently Asked Questions
Do I need to create an account to book online?
No, you’ll use our online booking link to request an appointment. Once submitted, your request is reviewed and approved by our team. If for some reason our team does not approve your requested appointment we will reach out to let you know why and get you rescheduled.
Why didn’t I get a confirmation email for my appointment?
Confirmation notifications are sent automatically for appointments requested through online booking. If our staff booked your appointment by phone or in person, please note the date and time yourself, since an automatic email isn’t sent in that case.
How do I know when my next appointment is?
You’ll receive reminders 72 hours and 24 hours before your visit. If you’d like a full list of your upcoming appointments at any time, call or email our office and we’ll send it over.
What if I need to cancel or reschedule?
Call, email, or text our office as soon as you know your plans have changed. Cancellations within 24 hours of your appointment time are subject to a late cancellation fee.
Who do I contact about a bill or claim?
Timber manages billing for claims dated on or after June 22. You can reach their team by phone, email, or through their website, listed above.
Is the payment link in my billing email safe to use?
Yes. Pay-balance emails are sent directly from Timber, our billing partner, during the first week of each month. If you’re ever unsure about an email regarding your account, our office is happy to confirm it for you.
What happens if I don’t pay my balance?
If a balance is still outstanding after 30 days, our team will call to help resolve it and answer any questions about your account.